Practice areas, consultation information and the client process.
Commercial contracts
Review agreements, responsibilities and the terms that shape an ongoing business relationship.
Workplace matters
Arrange an initial discussion about an employment document, workplace issue or proposed next step.
Property transactions
Ask about the practice’s property work and the documents needed for a first consultation.
The first conversation has a clear purpose
We establish whether the matter is within the practice’s scope before discussing an engagement.
The nature of the matter
A short description helps identify the appropriate practice area and contact.
The relevant timeframe
Let reception know about an approaching deadline when requesting an appointment.
Private documents
Detailed records follow through the practice’s agreed confidential channel, rather than a public message.
Legal work should be understandable.
A client should know what the practice has been asked to do, what information is needed and how the next step will be communicated. Clear scope and a documented engagement provide the starting point.
A considered professional setting
A visual study of the space for a confidential legal conversation.
About an initial enquiry
Does an enquiry create a lawyer–client relationship?+
No. The practice reviews the enquiry and confirms any engagement in writing before providing services.
Should I send every document with my first message?+
Start with a brief outline. The appropriate contact will explain which records are needed and how to provide them privately.
Start with a short outline of the matter.
Reception can explain the consultation process and the appropriate contact.
Contact the practice
Include the broad matter type, any urgent timeframe and a safe way to reply. Do not include sensitive case documents in a public message.