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Fieldnote Practice

Professionals

Practical thinking for the work ahead.

Independent advisory work, project notes and considered perspectives on running a small organisation.

Fieldnote Practice

A CLOSER LOOK

Make the question worth answering

Make the question worth answering

Customer discovery, decision workshops and research synthesis.

Customer discovery

Customer discovery

Interviews that explore how people work, what gets in their way and the alternatives they already use.

Decision workshops

Bring competing perspectives into one room, make the assumptions visible and agree what needs to be tested.

Research synthesis

A clear account of the patterns, uncertainties and implications, with working notes your team can return to.

A good question changes what you notice.

What people say, what they do and what the organisation assumes can be three different things. We bring those differences into view and connect the evidence with the decision your team needs to make.

From an assumption to something you can examine

The research stays close to its purpose.

Frame the uncertainty

Agree the decision, the people we need to learn from and the assumptions worth testing.

Listen and make sense

Research conversations and working material are synthesised into patterns, differences and open questions.

Bring the evidence into the room

A concise account of the findings supports a facilitated discussion about what happens next.

Inside the research notebook

Working observations, conversations and the process of making sense.

Client perspectives

Feedback about our work and communication.

What stood out: research findings tied to a decision rather than a pile of observations.

Illustrative feedback exampleSample wording to demonstrate this component, not a customer review.Your new space starts without testimonials. Add genuine feedback with permission.

What does your team need to understand?

Start with the decision that better evidence would help you make.

Send a research outline

Include the audience, the question and how the findings will be used.

Discovery & research

Example enquiry form. Enable your Contact inbox to receive private messages on your own space.

Make this your space

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